How to Build an AI Classification System (Python Tutorial)
Dave Ebbelaar
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How to Build an AI Classification System teaches you how to automate customer support ticket triage in Python using OpenAI models, structured data with Pydantic, and the Instructor library to classify urgency, sentiment, and category for smarter routing and analytics.
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If we try to plug any information into this ticket classification model that is not in line with the specification, it will throw an error. The cool thing about Penic is that the errors are very easy for humans to interpret. It is very good at using natural language to explain what is going on and what the error is.
—Dave Ebbelaar
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